The Sunwai portal aims to resolve complaints quickly and fairly

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The Sunwai portal aims to resolve complaints quickly and fairly. With the aim of ensuring that customer complaints are handled swiftly and fairly, the State Bank of Pakistan (SBP) launched its “Sunwai” customer service portal and mobile application on Friday, a move that aims to ensure that customer complaints are resolved as soon as possible.

SBP, otherwise known as the Single Banking Platform, will serve as a one-stop-shop experience for customers of banks, microfinance companies, and development financial institutions (DFIs) that will enable them to submit their complaints against all three types of banks in a single location.

Also, the portal will provide customers with the option to lodge complaints about any banking product or service, including Roshan Digital Accounts (RDAs).

As per the SBP’s press release, the reason behind the move is to strengthen the efficiency and fairness of complaints handling in the banking sector, as well as to address the problems banking customers face in the complaints processing process.

It is possible for registered users to lodge complaints in English or Urdu at their convenience to help them resolve their problems. There is a unique tracking number assigned to each complaint which is communicated to the user by SMS and email in order to track the complaint.

The SBP has also advised banks that they should ensure that complaints are dealt with swiftly and fairly as well within the turnaround times (TATs) specified by the bank, as the platform and app designed to handle complaints could serve a very important role in strengthening consumer trust in the banking sector.

That news provided by timenews.

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